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Facts YOU Asked 1. Q: Where can I get new decals for my bike? e.g. down tube decal, head tube decal. A: You can order decals for your Rocky Mountain Bike from any RMB dealer for a small cost. 2. Q: Why do you use two different suspension systems? (unified and linkage) A: For the same reason that car manufacturers don't only make only one type of car: not everyone uses their car for the same reason and not everyone likes driving the same kind of car. Different types of suspension systems are best suited for different types of riding. The linkage suspension that we use for our cross-country models is optimized for efficiency and light-weight. The NE3 suspension on the Pipeline and the 2XS and features extremely plush long-travel suspension in light-weight and efficient package for dual-purpose and fro-riding. The high-thrust linkage suspension on the RM9 is designed to deliver a whopping 9" or rear-wheel travel for pro-level downhill racers. 3. Q: Do you sell bikes factory direct? A: No, we only sell our bikes through authorized Rocky Mountain dealers. 4. Q: Do you sponsor regional level racers? A: Yes, each of our sales reps sponsors a certain number of regional riders each season. To inquire, go to your local RMB dealer, and they can put you in touch with the rep in your area. 5. Q: Do you sponsor PRO level riders? Where can I send my race resume? A: Yes, please send you race resume/results to: 1322 Cliveden Ave. Delta, B.C. V3M 6G4 Attention: Sponsorship 6. Q: Which size bike is right for me? A: The best way to size a bike is to try out several sizes in person at a Rocky Mountain dealer. Trying out several bikes will help you find the best fit for your height, body type and riding style. 7. Q: Where can I get retail pricing on Rocky Mountain bikes? A: Individual dealers set their own prices based on our guidelines. To get the most accurate price in your area, contact a Rocky dealer. 8. Q: How can I find out if a certain fork is compatible with my Rocky Mountain frame? A: In our "Owner's Manual Addendum", it is stated exactly which forks work with what frame: eg, what travel is/isn't allowed. If your frame is a 1997 or newer model, all this information is in your Owner's Manual. If it is an earlier frame than 1997, contact a Rocky Mountain dealer. If the dealer does not know, contact us to confirm compatibility. Using the proper fork with your frame insures rider safety and warranty coverage. 9. Q: Can I use a clamp / vice-like style bike rack or work stand on my Rocky Mountain bike? A: Do Not clamp any "vice like" style bike racks or work station stands on any Rocky Mountain bicycle frame tubes. Due to thin wall characteristic of today's light weight frame designs extra care must be taken to not crimp or compress the exterior walls of the frame tubes. Your Rocky frame is designed to withstand the rigors of riding, not clamping. When using clamp-on style repair racks, ALWAYS CLAMP ON THE SEAT POST. For the proper use of automobile transport racks, please refer to the rack manufacturer's installation and operating instructions. 10. Q: Where can I find the serial number on my bike? A: Your Rocky Mountain Bicycle serial number is located under the bottom bracket shell (see inset). Take a moment and write this number down. You may need it for reference in the event that you require theft insurance 11. Q: Where can I get touch-up paint for my Rocky Mountain bike? A: Our bikes are painted using a powder coat instead of wet chemical paint. Therefore, we cannot supply touch up paint as per say. We recommend using a high quality model paint from a hobby shop or automotive touch up paint. 12. Q: Is the derailleur hanger replaceable on the 99 bikes? A: Yes, the derailleur hanger is replaceable on all 1999 aluminum bikes. 13.Q: Why did you discontinue the D.H. Race and D.H. T.O.? A: Our R & D department at Rocky Mountain Bicycles has worked extremely hard to push the limits of full-suspension bicycle design. Our new "RM9" (full nine inch usable rear wheel travel) has been our focus for downhill suspension technology. 14. Q: What maintenance is required on your full-suspension bikes? A: Our full-suspension bikes require very little user-maintenance. It is very important to always clean your bike and inspect it for cracks or damage after each big ride. Occasionally you can check the shock mount bolts to make sure they are tight, lube the prelode threads (on shocks with coil springs) and if the bushings ever squeak you can apply a little bit of teflon-based lubricant to them. 15. Q: How can I mount a disk brake to my Rocky Mountain full-suspension bike? A: We do have a limited number of C.N.C. machined disk brake mounts that bolt on to the non-drive side drop out. For 1999 we will also offer new replacement chain stays which have a disk mount welded on. | ||||||||||||||||||||||||||||||||||||||||||||||
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